Below is a list of our most Frequently Asked Questions (FAQs) that we’ve received from our customers. Take a minute to review these questions, and let us know if you have any follow-up questions.
The fastest way to rent a unit is through our website, click the “Rent Unit” icon at the top of the homepage. You can also rent units over the phone. After renting a unit we will give you a call to schedule a time to meet you at the facility, so that we can give you the key to your lock.
- Live animals
- Perishables
- Liquids
- Explosives
- Flammable liquids and fuels
- Toxic materials
- Any items that need to be in a controlled environment
There are many convenient ways to pay your rent to include:
– Online through our website
– By phone
– By mail
– Automatic ACH or credit card payment
– Online through our website
– By phone
– By mail
– Automatic ACH or credit card payment
Give us a call, or e-mail us to let us know when you are planning on moving out. On move-out day, remove everything from your unit and make sure it is cleaned out. Give us a call and our groundskeeper will meet you to collect your keys at the storage facility, or you can place your keys in a labeled envelope and drop them in our drop box at the front of the facility.
Yes, we offer tenant insurance for as low as $9 for $2000 of coverage with $0 deductible. Please let us know if you’re ready to sign-up with our tenant insurance!
No, we provide a lock to each of our tenants, no lock is required. Note that a $10 refundable security deposit is required at move-in to cover potential loss of the lock/keys.
We charge a $10 admin fee as well as a refundable $10 security deposit, which is used to cover any future loss of the lock that is furnished when renting the unit.
- Unit access: 24-hours a day
- Phone hours: Monday to Saturday – 9am to 5pm
- Tours: Tuesday and Thursday Afternoons (appointment only)
We offer traditional drive-up storage as well as premium temperature controlled storage.
Small: 7.5′ x 6′ | 5.5′ x 9′ | 6′ x 9′ | 6.5′ x 9′
Medium: 5′ x 12′ | 6′ x 12′ | 8′ x 9′ | 8′ x 12′
Large: 9′ x 12′ | 12′ x 16′
Extra Large: 10′ x 20′ | 12′ x 22′ | 12′ x 24′
Medium: 5′ x 12′ | 6′ x 12′ | 8′ x 9′ | 8′ x 12′
Large: 9′ x 12′ | 12′ x 16′
Extra Large: 10′ x 20′ | 12′ x 22′ | 12′ x 24′
We accept checks, money orders as well as credit cards (American Express, Visa, MasterCard, Discover). We accept ACH Bank Draft and will be happy to setup automatic monthly payments for your convenience. Click “Pay Rent” at the top of the page to get to our payment portal.
Checks or money orders payable may be remitted to:
Spout Spring Storage
3186 Richmond Highway
Spout Spring, VA 24593
The minimum rental period is one month. Storage units are leased on a month-to-month basis. They are prorated at move-in, but are not prorated when moving out.
We do not offer a moving truck at this time.
Yes, a monthly preventative pest control is applied to the outside of the units. In addition a preventative pest control is applied around the edges of the storage units when they cleaned out and prepared for our new tenants.
Our temperature controlled units are kept between 60 and 80 degrees throughout the year.
Yes, all units are lighted and run on a timer switch. In addition the facility has security lighting throughout the facility grounds, which illuminate the facility throughout the night.
Yes, security cameras are located throughout the facility to provide an additional layer of security to our customers.
Ready to Rent?
Now that you’ve read through our FAQ page, are you interested in learning more about Spout Spring Storage? Do you want to learn more about our storage facility solutions, or amenities.
Click one of the buttons to the right to learn more.